How to Effectively Lead 4,000 Contact Centre Agents with Adam Altoft

Talk Time: The Contact Centre Podcast

06-03-2024 • 30 mins

In this episode of Talk Time with MaxContact, Adam Altoft, Customer Experience Director for Europe at Rentokil Initial, joins Sean McIver to unveil the challenges of leading large teams in the public sector, why you should treat KPIs as points of curiosity, combining customer analytics, feedback, and personal belief for positive change, and how to enhance customer experience with thoughtful AI implementation.