How Data and Intelligence Shape the Future of CX with Rob Wilkinson

Talk Time: The Contact Centre Podcast

29-11-2023 • 28 mins

In this episode of Talk Time with MaxContact, Rob Wilkinson, a Customer Experience Consultant at The Car Charge People, joins Sean McIver to explore how data and intelligence can drive CX. They delve into compliance and customer trust in the digital age, data mapping, and AI's role in enhancing customer service.