Greatest Hits: How to Create a Culture of Learning in Contact Centres with Chris Rainsforth

Talk Time: The Contact Centre Podcast

20-03-2024 • 35 mins

Chris Rainsforth, Director of The Forum, joins Sean McIver to reveal the significance of fostering, supporting, and empowering contact centre professionals, professionalising the industry, and using technology to enhance customer service. They also cover the future of the industry and the role AI plays in growing super agents.