Hospitality Meets... with Phil Street

Ho Ho Ho! Merry Podmas everyone! 🎅🎁Prepare to unwrap something truly special this Christmas Day as our gift to you is an episode packed with culinary genius and a sprinkle of laughter! Join me as I sat down with the hilariously insightful Daniel Clifford, the proud owner of the two Michelin starred Midsummer House (https://midsummerhouse.co.uk/) and a treasure trove of unforgettable stories!🎙️ Episode Highlights:1. Ho Ho Hospitable Hiccups:Picture this: Daniel decides to take a break and leaves a trusted friend in charge. What could go wrong? Cue an unannounced visit from the head of Michelin! Zoiks!2. Dropped Calls and High Hopes:Ever get so excited that you drop your phone? Well, Daniel did! When the legendary Derek Bulmer called to announce their promotion to TWO Michelin stars, the news was so shocking that Daniel dropped the phone. What happened next was pure Comedy gold.3. Roller Coaster of Renovations:With dreams of refurbishing his restaurant and the means to do so finally in place, Daniel embarked on this adventure filled with budget DIY solutions, family tile-laying sessions, and personal news that turned his world upside down.4. Great British Humour:Delve into the hilarious behind-the-scenes of Daniel's participation in the Great British Menu, where a "red nose" concept for Comic Relief led him on a whimsical journey of creativity, confusion, and culinary brilliance.5. Misadventures in France:Parisian kitchens may sound glamorous, but Daniel’s experience was more sitcom than haute cuisine! Language barriers, a surprise job offer over lunch, and a Japanese colleague who spoke neither English nor French made for riotous tales.6. Wine, Dine, and Punchlines:From disastrous wine pairings to final triumphs, Daniel's observations on dining mishaps and personal preferences will have you chuckling (and perhaps rethinking your next fish dish).7. Love, Life & Laughter:Hear about meeting his wife and the roller coaster ride that followed—a blend of highs, lows, and lessons in happiness and balance—a heart-warming tale perfect for the festive season.Don't miss this unofficial Christmas special, a joyous gift wrapped in humour, warmth, and the remarkable journey of one of the culinary world's finest!Grab your cocoa, settle in by the fire, and join us for a laughter-filled feast of stories and insights with Daniel Clifford. It's the perfect Christmas treat—from our hearts to your ears! 🎉🎄The GuestDaniel Clifford is the Chef Patron of 2 Michelin Starred Midsummer HouseInstagram (Daniel) - @midsummerchefInstagram (Restaurant) - @midsummer_house_Show PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to

In this cheerful and engaging episode of Hospitality Meets, Phil catches up with the delightful Jane Pendlebury, CEO of HOSPA (https://www.hospa.org/). Get ready for a conversation filled with laughter, intriguing experiences, and valuable insights into the world of hospitality.Highlights:1. Career Pathways and Unexpected Turns:Jane takes us through her colourful journey in the hospitality industry, complete with unexpected opportunities and memorable moments. Whether it's working a night shift in a party dress after attending a friend's 21st birthday or recounting her time temping at Channel 4 News, Jane's path is nothing short of eclectic.2. Tips for Public Speaking:Jane shares her tips for conquering stage fright, drawing from her experience hosting a conference with no live audience. 3. The Human Element in Hospitality:Jane and Phil reflect on what makes the hospitality industry so special: its human-centric, team-oriented environment. Both have left and returned to hospitality, unable to resist its camaraderie and vibrant nature.Funny Moments:Straight Face Mishaps: Jane shares a hilarious story from her early career about keeping a straight face at the reception desk during a particularly amusing incident.Chair Tumble Tale: Phil relates his own funny experience, falling off a chair while working on a cruise ship. It's a moment of shared laughter about the unpredictable nature of work in hospitality.Night audit in party dress: Jane recounts a story of conducting the night audit on the back of a 21st birthday party!Key Takeaways:Embrace Unexpected Opportunities: Jane's career is a testament to being open to unexpected turns and opportunities. From temp jobs to key industry roles, embracing the unpredictable has led her to fulfilling positions.Conquer Public Speaking with Practice: Jane’s transformation into a confident speaker, especially highlighted by hosting a virtual conference, underscores the value of practice and visualisation in conquering public speaking fears.Strong Personal Connections: Both Jane and Phil emphasise the strong, lasting personal connections within the hospitality industry, which often feels like a close-knit family despite its competitive nature.Tune in to this episode for a blend of humour, heartfelt reflections, and insights that any hospitality professional—or anyone with a love for a good story—will enjoy. Don't miss Jane's entertaining anecdotes and Phil's relatable experiences that make this an episode full of smiles and learning moments!The GuestJane has worked with HOSPA (the Hospitality Professionals Association) for many years and has been CEO for over 8 years. HOSPA is a not-for-profit membership organisation for commercial leaders involved in finance, technology, revenue management and marketing alongside hospitality business owners and their representatives.Having gained a degree in hospitality management, Jane worked in both chain and independent hotels before becoming a supplier of technology to the industry.She is an enthusiastic supporter of hospitality businesses and the myriad of people who work within them. Jane likes to add her positive voice to promote the industry far and wide.https://www.instagram.com/hospa_/

🎙️ About This Episode:Get ready to dive into an episode brimming with laughter, heartfelt stories, and eye-opening revelations! I sat down for a candid chat with Professor Peter Jones MBE, a hospitality industry guru with a heart of gold and a knack for comedic storytelling.📰 Here’s What You’ll Discover:The Art of Inclusion: Peter shares how inviting employees to explain tasks to new team members—especially those with disabilities—not only boosts team performance but also turns mundane tasks into a collective learning experience. Who knew improving professionalism could be so fun?A Journey Through History & Comedy: From serendipitously walking into an army recruiting office to managing massive catering events for royalty in Germany, Peter’s career path is as entertaining as it is inspiring. There's more than a few raspberries in here.Breaking Barriers: Peter’s mission to challenge traditional views on disability employment isn’t just inspiring; it’s bang on point. Learn how a grateful interaction with a deaf doorman in India and a loyal trainee at Crumbs have turned traditional notions upside down.Theatre of Hospitality: Phil and Peter explore the concept of the hospitality industry as a grand stage, where confidence, professionalism, and a dash of showmanship can make all the difference. And let’s face it, nothing builds confidence like serving the Queen herself!Outwitting the Odds: Hear how Peter’s innovative approach in transforming a Georgian building into a four-star hotel, despite several setbacks, showcases the power of persistence and a good sense of humour.💼 Key Takeaways:Improving Through Inclusion: Involving team members in training fosters a culture of continuous improvement and inclusion. Plus, it’s a great way to bond over shared knowledge and a few laughs.Finding Joy in the Journey: Peter’s career is a testament to embracing unexpected opportunities and finding humour in the challenges. Whether in the army or hospitality, a good laugh can open many doors (and hearts).Breaking Down Barriers: Employing individuals with disabilities isn’t just good for inclusivity—it's good for business. Discover how integrating diverse talents can lead to surprising moments of joy and loyalty.Confidence is Key: In the world of hospitality (and in life), confidence can make you stand out. Building a professional, confidence-boosting environment is crucial, and having a bit of fun along the way doesn’t hurt!Persistence Pays Off: From initial failures to ultimate triumphs, Peter’s story highlights the importance of persistence, innovation, and a bit of comedic resilience.Join us for an episode that’s as informative as it is entertaining, with a few laughs along the way! Whether you’re in hospitality, education, or just love a good story, Peter Jones will leave you inspired and smiling.The GuestProfessor Peter A Jones, MBE DSc(Hon) FIH FCGI FRACAPeter Jones is the chair of the Crumbs Project. A disability charity that provides hospitality education and training for adults with learning and mental health disabilities. Peter has been involved with the charity for some years and is a powerful advocate and champion for creating professional opportunities for those with disabilities who are often overlooked at the margins of society.Peter has enjoyed a varied professional career in various army, industry and higher education appointments.He is a published academic and edited a number of academic and professional journals. He has chaired and been a member of professional and...

Well, have I got an absolute feast for your ears today!I welcomed the incomparable Kate Austen to the show. Kate is a culinary maven whose journey from a kitchen newbie has taken her on to become the youngest ever 2 Michelin Starred Female head chef and the First Female to win the main course at the awesomeness that is, The Great British Menu. Join us as we dive into Kate's hilarious anecdotes, heartfelt reflections, and invaluable industry insights.🍴 Highlights of the Episode:1. From "Naïve" to Notable:Kate describes her audacious entry into the culinary world, walking into Michelin-starred restaurants in Norfolk without any culinary training. Bold move or sheer naivety? You decide!2. Underestimated & Unstoppable:Despite starting with minimal skills, Kate's determination and willingness to learn turned scepticism into admiration. An inspiring reminder that perseverance can ultimately triumph over doubt.3. Competition Camaraderie:Relive the intense, yet camaraderie-filled Great British Menu with Kate. Learn how an 11-week wait, nerve-wracking moments, and a supportive crew turned a high-pressure environment into a lifelong memory.4. Career Transitions & Travels:From Michelin-star kitchens to private chef gigs, Kate's career transitions offer valuable lessons on flexibility. Plus, enjoy some light-hearted Scandinavian kitchen stories – fish bones and freezing water, anyone?5. Mastering Scandinavian Techniques:Kate shares her thrill at mastering new pickling and preserving methods in Scandinavian kitchens, elevating her culinary skills to new heights.6. The Perks of Being a Chef:Whether it's free food and drink or forming incredible friendships, Kate and Phil explore the delightful advantages of life in hospitality. Who knew that such perks could be a key motivator?7. Leadership Evolution:Delve into the 'then and now' of kitchen leadership. Kate champions respect over fear, shaping a new, supportive culture in the culinary world.Hilarious Moments:1. Intern Pranks:Laugh along as Kate recalls a time when an intern was tricked into washing fishbones and freezing water – we've all been there.2. Competition Woes:Join the fun as Kate recounts the logistical chaos during a farmer's strike in Paris. You'll be surprised at what chefs can overcome with a little teamwork and a lot of Key Takeaways:1. Perseverance Pays Off:Despite starting with no culinary experience, Kate's journey is a testament to the power of persistence and learning from every experience.2. Industry Adaptability:Flexibility and adaptation are crucial in the ever-evolving culinary world. Kate's transition from restaurant kitchens to private chef gigs exemplifies this.3. Leadership with Heart:Kate advocates for respectful and supportive leadership, moving away from the traditional authoritarian kitchen culture typical of Michelin-starred environments.4. Embrace the Journey:Whether facing long hours, low pay, or challenging competition, Kate’s story highlights the growth that comes from overcoming adversity.Tune in to this episode of Hospitality Meets for a delicious blend of humour, heart, and hard-earned wisdom from the culinary trenches. Bon appétit!Don't forget to subscribe to our podcast, leave a review, and share this episode with your...

Welcome to an hilarious and insightful episode of Hospitality Meets! In this episode I got to sit down with Linden Beattie, the lively General Manager of Downhall Hotel, Spa, and Estate and AA Hotel of the Year 2024🌟🌟🌟Get ready for a rollercoaster ride through Linden's journey from aspiring RAF recruit to hospitality aficionado, peppered with laughs, wisdom, and eye-opening industry insights.Episode Highlights:1. The Unexpected Career Turn:🌟RAF Rejection:Discover how an 18-year-old Linden, on the brink of signing a nine-year RAF contract, had a life-changing epiphany while working front-of-house. Spoiler: It involves discovering a newfound love for hospitality and ditching military drills for hotel thrills.🏨Pretty Woman Dreams:Phil and Linden bond over childhood fantasies inspired by movie hotels, though Phil’s practical experiences at his family's small Scottish hotel didn’t quite match the silver screen's allure.2. Hilarious & Heartfelt Hospitality Tales:😂Hotel Humour at Its Finest:Laugh along with Linden as he recalls the North Wales hotel owner who had a unique way of handling unruly guests—a true testament to the adage "the customer is always the customer, not always right."👩‍🍳From KP to GM:Ease into the comical yet earnest recollections of Linden's humble beginnings as a kitchen porter at age 11. This foundational role prepared him for the diverse, sometimes dramatic stages of hotel management.3. Career Challenges & Comedic Solutions:🌍Big Moves & Bigger Lessons:Follow Linden's daring decisions to move from cosy hotels to large resorts. Learn how his role at Cambridge Quy Mill Hotel brought not just challenges but opportunities to shine, leading to inventive PR strategies involving music events that outshined traditional campaigns.🎵Musical Masterstrokes:Linden’s innovative idea to swap a hefty PR budget for local music nights was a hit! Listen to how these free-entry community events turned into sell-out successes, proving sometimes the best publicity is homegrown and heartfelt.4. Personal & Professional Growth:🌱Nurturing Environments:Dive deep into discussions on the importance of supportive, nurturing work settings in shaping and retaining hospitality talent. Linden’s transition from toxic kitchen environments to spaces that fostered trust and confidence reveal the industry’s dual nature.📈Leadership Evolution:Learn about Linden's transformation from micromanager to a collaborative leader. His “1:3:1 problem-solving rule” shifted his team towards independent thinking and collective solutions, paving the way for smoother operations and happier staff.5. Downhall Delights:🍸Estate Innovations:Unveil the wonders at Downhall, where Linden’s team distils their own gin and vodka, cultivates honey, and offers exclusive handpicked teas. Upcoming projects like a new kitchen garden dining concept and a woodland spa hint at exciting future ventures.🏆Award-Winning Excellence:Celebrate Downhall winning the AA Hotel of the Year award. Hear how this accolade has boosted morale and business, alongside tales of the team’s dedication and the owner’s unwavering...

Summary:This week, Phil sits down with master baker and founder of Bread Ahead (https://www.breadahead.com), Matthew Jones for an episode packed with laughter and life lessons. From cheeky kitchen pranks to the transformative power of baking, Matthew’s stories offer a delightful mix of humour and heartfelt insights. Get ready to be entertained by tales of culinary chaos and inspired by Matthew’s journey from pastry novice to successful bakery mogul.Highlights of the Episode:Pastry Work and Meditation:Phil and Matthew explore the zen-like state one can achieve through the repetitive, skilled labour of baking. Matthew shares his experiences of rolling croissants at lightning speed while being in a meditative state, emphasising the serenity found in mastering a craft.Kitchen Pranks and Mishaps:Prepare to laugh out loud as Matthew recounts his infamous faux crème brûlée prank involving parsnip puree and Tabasco, which accidentally found its way to a restaurant customer's table. This story is a hilarious reminder of the unpredictable fun in a professional kitchen.From Struggles to Success:Matthew candidly discusses his battle with alcoholism and how he rebuilt his life and career with Bread Ahead. His journey is a testament to resilience, perseverance, and the transformative power of baking, both professionally and personally.Three Key Takeaways:Mastery Before Meditation:Achieving a meditative state through work is possible, but it requires dedication and skill mastery first. Whether baking croissants or practicing any craft, time and effort are essential ingredients for tranquillity.Live, Laugh, Bake:Humour and fun can be integral parts of the kitchen environment. Even amidst the high-pressure demands of culinary work, moments of levity and playful pranks can create lasting memories and camaraderie.Personal Growth and Redemption:Overcoming personal struggles, such as addiction, can lead to profound personal and professional evolution. Matthew’s story from battling alcoholism to establishing a successful bakery illustrates the potential for recovery and growth.Tune in for an episode that blends the joy of baking with heartfelt personal reflections, packed with laughs and invaluable life lessons.The GuestMatthew Jones - Founder and owner of Bread Ahead Bakery in Borough Market, London. A passionate baker and entrepreneur, Matthew's journey from turbulent times to triumphant success is as inspiring as it is entertaining. He is currently working on his memoir, "How Baking Saved My Life," and a children's Christmas book, "The Magical Mince Pies."Instagram - @breadaheadbakeryX - @BreadAheadFacebook - https://www.facebook.com/breadaheadbakeryschoolShow PartnersA big shout out to Today’s show partner, RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra...

Someone once said to me that coffee tastes better when it's doing some good. Well today, we can apply that same mindset to Tea.Summary: In this engaging and insightful episode of "Hospitality Meets," Phil sits down with the inspiring Roshana Gammampila, who shares her incredible journey from a corporate career in London to managing a tea estate in Sri Lanka. This episode is filled with fascinating discussions, enlightening takeaways, and a sprinkle of fun as Roshana dives into the world of tea, sustainability, and social impact.Key Takeaways:Cultural Connections and Challenges:Roshana talks about Sri Lanka's Palm Tee community, their economic struggles, and the importance of fair compensation for tea producers.Discover the traditional methods in tea production and the effort to revolutionize it for modern sustainability.Entrepreneurial Journey:Roshana shares her unique career path, from international aid to corporate tech and finally to entrepreneurship in the tea industry.Learn how her background in social justice and non-linear career moves have shaped her approach to business.The Farm-to-Table Model:A deep dive into Roshana’s vision for a farm-to-table tea brand in the UK, aiming to shorten supply chains and improve economic outcomes for tea workers.Understand the benefits of this model, including lower consumer prices, better retailer margins, and higher quality products.Life Transition:The episode sheds light on Roshana's personal shifts, influenced by family moves and adopting two sons, highlighting the balance between work and unexpected parental responsibilities.Tea Industry Insights:Eye-opening details about the financial and physical struggles in the tea industry, focusing on the disparity of earnings between producers and retailers.Fun fact: The origin story behind the vanilla-infused tea that Roshana's estate produces, inspired by Melbourne's tea culture.Product and Packaging:Roshana’s dedication to sustainability shines through as she explains the 100% biodegradable packaging of their products.Hear about the painstaking process of perfecting the tea product, tackling issues like the drying process for quality consistency.Future Horizons:The exciting future plans for mainstream retail distribution and partnerships in hospitality for in-room tea services.Roshana reveals upcoming opportunities for online purchases, making their delicious and ethically produced teas more accessible.Fun Moments:Phil enjoying a cup of Roshana's vanilla-infused tea during the interview.Roshana reflecting on the unpredictability and learning experiences of running a tea estate.The surprising realisation of career alignment with her early aspirations, making for a heart warming listen.Listen Now: Join Phil and Roshana for an episode that not only delves into serious social and industry issues but also brims with personal stories, passion for tea, and ambitions to create meaningful change. Tune in for a delightful, informative, and inspiring conversation!Contact & Follow:Guest:Roshana Gammampila - Instagram - https://www.instagram.com/devagiri_estate/Devagiri Estate -

We're thrilled to announce the latest episode of Hospitality Meets featuring the truly brilliant James Peck, MD of Ember Restaurant, No13 Cocktail Bar and The Four Pears Pub! 🤩There's a story as to how James and I met which I retell in the podcast but join us for a delightful blend of fun, laughter, and insightful conversations. Here are some highlights you won't want to miss:1⃣ Kitchen Comedy: You’ll chuckle too hard at James's story about accidentally stabbing his hand while multitasking during an opening week—let's just say it was a sharp lesson in focusing on one task at a time! 😂🖐️2⃣ Team Spirit: Dive into how the supportive and inclusive environment at Restaurant Ember not only keeps the kitchen calm and organised but also fosters creativity and dedication among the chefs. Teamwork truly makes the dream work! 👨‍🍳👩‍🍳3⃣ Mentorship Magic: Hear James reflect on his transition from the military to the culinary world and how his journey shaped his leadership style. He's a true advocate for constructive feedback and has some real gems on team development and mentorship. 🌟4⃣ Resilience and Growth: From packed meal mishaps in the army to winning accolades in high-pressure cooking competitions, James’s journey is a testament to grit and growth. His anecdotes, including the humorous "courgettes and cucumbers" sandwich saga, are both inspiring and endearing.Don't miss this episode that perfectly balances humour, wisdom, and the essence of hospitality! Tune in now and let us know your favourite takeaway! 🎧📈Enjoy!The GuestInstagram - jamespecckkRestaurant Ember - https://www.instagram.com/embernenecourt/No13 Bar - https://www.instagram.com/no13_bar/The Four Pears - https://www.instagram.com/thefourpears/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Hospitality Meets - Episode 200Welcome to the 200th episode of "Hospitality Meets"! In this landmark celebration, we delve into some of the best bits from the last 100 episodes including the extravagant tales, pivotal moments, missteps and inspiring journeys shared by our incredible guests. Each story is a testament to the laughter, dedication, creativity, and resilience inherent in the world of hospitality. What you can expect in this episode (Bed in, it's epic!):-Eddy Tannous haircut disastersBharti Radix scary board room meetingsPhil Howard and working underwaterJane Sunley and naught dry store talesPhil Street and the Full MontySally Beck Rescuing high profile dealsTim Andrews tale of ultimate humanityBenoit Blin and his bagpipe musicPeter Hancock's celebrity master chef bunglePatricia Dickie and Surreal rock star momentsGuillaume Marly buying monkeysVeryan Palmer and the eccentric requests of poodlesZoe Watts and brushes with royaltyShereen Ritchie and Virtual Call mishapsAndrew Evers and technological liarsAndrew Stembridge and learning a careers worth of experience in 18 monthsMichelle Whittemore and high calibre wardrobe malfunctionsMatt Townley and James Bonds clothesRobert Cook and Lord Rupert WhoopsieOlajide Alabi on becoming an unwanted poster boyDanny Pecorelli and massive wedding cakes, Johnny Wilkinson & Cameron DiazTrudi Parr and Email CampaignsClaire Coghill and putting fires out... literallyDavid Taylor and working on NightsAdrian Martin and being flung in the deep endAdam Handling and his Great British Menu journeyConor O'Leary and the FerretRobin Hutson on Hotel Du Vin Start-upRaymond Blanc and the ultimate tale of boldnessI'm sure I've missed many others but without question, hearing all of my guests anecdotes and stories has been the real highlight for me.Join us as we celebrate the essence of hospitality through these captivating stories and revelations. Thank you for being part of our journey to 200 episodes! Here's to many more extraordinary tales and triumphs of laughter and learning in the world of hospitality.Enjoy!The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this lively episode, I sat down with the multifaceted The Rt Honourable The Viscount Thurso, also known as quite simply, John (Watch how I blunder that at the beginning). This episode takes listeners on a rollercoaster ride through John's unconventional career, filled with hilarious anecdotes, unique experiences, and invaluable leadership insights. From mastering the art of hospitality to navigating the political landscape, John shares his wisdom with a touch of humour that makes this episode a delightful listen.Key Takeaways:Leadership through Experience and Mentorship: John's career showcases the importance of hands-on experience and learning from mentors. His journey from a dishwasher at his father's hotel to high-stake management roles exemplifies how diverse experiences can shape a unique leadership style.Ingenuity in Business Solutions: Highlighting his creative turnaround at Champneys, John discusses the development of the “Founders Club” to replace problematic timeshare agreements. This inventive approach underlines the significance of adaptability and innovative thinking in business.Valuing Hospitality Skills Beyond the Industry: John talks about how his children leveraged hospitality skills in their diverse careers, emphasising that traits like empathy and customer service excellence are universally valuable. His points underline that hospitality offers foundational skills that can enhance any professional journey.Fun and Humorous Highlights:Butcher's Icebreaker: One of the standout humorous moments is John recounting his time in the butcher's shop, where he offered chewing tobacco to his colleagues, a gesture that earned him an unexpected acceptance.Pub Shenanigans: John shares a pub experience where he became part of the group after a lead butcher vouched for him. Friendship formed amidst laughter, blending work with camaraderie.Paris Misadventures: Despite starting his job in Paris with a non-existent command of French, a light-hearted tale ensues as John undertakes a crash course in French, just two weeks before his move. His recounting of humorous conversations with a Glaswegian colleague in French adds a comedic flair to his professional struggles.Tune in for: A perfect blend of humour and wisdom, this episode is a treasure trove of life lessons, career advice, and laugh-out-loud moments. Whether you’re in hospitality or any other field, John's stories are bound to leave you inspired and entertained.The GuestJohn Archibald Sinclair, 3rd Viscount Thurso, known as John Thurso, is a Scottish businessman, Liberal Democrat politician, and hereditary peer. Born in 1953, he was educated at Eton College and spent much of his early career in the tourism and hospitality industry, managing prominent hotels and serving as CEO of the Champneys Group. Thurso first entered Parliament in 1995 as a hereditary peer in the House of Lords, serving until the House of Lords Act 1999 removed most hereditary peers.In 2001, he was elected as the MP for Caithness, Sutherland, and Easter Ross, a seat he held until 2015. During his time in the House of Commons, he served as chair of the Finance and Services Committee. After losing his seat in 2015, he returned to the House of Lords in 2016 and later became Lord Lieutenant of Caithness. He has also chaired VisitScotland since 2016 and holds leadership roles in tourism and hospitality organisations and now holds the President role at the Institute of Hospitality. The SponsorToday’s episode comes to you in partnership with

In this lively and insightful episode of "Hospitality Meets," I welcomed the ever-engaging Conor O'Leary, the Managing Director at the iconic Gleneagles Hotel. Buckle up for a mix of humour, wild anecdotes, and invaluable career lessons as Conor takes us on his remarkable journey through the world of hospitality!Highlights from the Episode:From Tokyo Dreams to Dubai Realities:Conor shares his career trajectory, initially planning a move to Tokyo but ultimately finding himself in the bustling hospitality scene of Dubai. Three years at the Grand Hyatt offered immense growth and solidified his interest in international markets.The Return to the UK:Despite initial hesitations about returning home, the compelling vision of Gleneagles' new ownership lured Conor back to the UK in 2016. He discusses the thrilling transformation of Gleneagles from a golf hotel to a luxury lifestyle destination.Crazy Ferret Fiascos:Ever curious about how a stray ferret can upend an evening? Conor narrates his hilarious encounter with a ferret found at home, detailing the ensuing chaos with his dog, cat, and daughter's reactions. This amusing story alone is worth the listen!Leadership and Cultural Adaptations:Conor and Phil delve into the importance of adapting leadership styles to different cultural environments, contrasting Dubai’s top-down approach with London’s employee-centric style. Conor emphasises communication and flexibility as key leadership traits.Early Career Missteps and Learnings:From misadvising guests on wine to confronting a chef about his sauce, Conor's early days were filled with learning curves. His proactive approach to self-improvement, like buying culinary guides, highlights a thirst for knowledge that listeners will find inspiring.Hospitality's Sliding Doors:Conor reflects on pivotal career decisions, like working at the Royal Garden Hotel and later choosing between roles in Hong Kong and the Ritz in London. These “sliding door moments” shaped his path, offering listeners insights into the significance of career choices.From Beefeaters to Banquets:Stories from his early years, including working at a beefeater restaurant and managing bustling banqueting events, illustrate the wide array of experiences that have built Conor’s robust hospitality expertise.Gleneagles’ Transformation:Hear about the substantial investment and renovations at Gleneagles after its acquisition by a dedicated private family. The addition of 55+ activities and a shift towards a family-friendly luxury experience under Conor's leadership is nothing short of inspiring.Join Phil and Conor for an episode that perfectly blends profound takeaways with humorous tales from the hospitality trenches. Whether you’re in the industry or simply enjoy a well-told story, this episode offers a delightful dose of both!Tune in now and get ready for a fascinating ride!Make sure to subscribe to "Hospitality Meets" for more captivating conversations with industry leaders and follow us on social media for the latest updates. Have a funny hospitality story or key takeaway from this episode? Share it with us using #HospitalityMeets.The GuestConor’s hospitality career began in London’s bustling bar and restaurant scene, which led to senior F&B and leadership roles in some of the UK and the Middle East’s finest five-star hotels.Immediately prior to joining the team, he led the Hyatt group’s largest food and beverage operation in the world at the Grand Hyatt in Dubai.A Master Innholder, a St Julian...

In this heartfelt and inspiring episode of "Hospitality Meets," we join Phil as he walks alongside the legendary Charlie Hodson, an unwavering advocate for mental health in the hospitality industry. Together, they embark on a meaningful walk for well-being in support of Hospitality Action, an organization that played a pivotal role in saving Charlie's life.Key Points:Introduction and Setting:Phil shares his excitement about taking this unique episode format on the road, literally, with his close friend Charlie Hodson.Walk for Well-Being:Charlie reveals the inspiration behind the "Walk for Well-Being" initiative, conceived by Craig Prentice to promote mental health and community support post-lockdown.Personal Journey:Charlie openly discusses his personal battles with mental health, alcoholism, and how Hospitality Action became his lifeline.Support and Impact:Phil and Charlie delve into the importance of supporting Hospitality Action and the positive impact it has on countless lives within the hospitality sector.Challenges and Determination:Despite his monumental aversion to walking, Charlie set out on an ambitious trek from Norwich to Battersea Park, driven by his desire to give back and raise awareness about mental health.Public Support:The overwhelming support from friends, strangers, and the wider community has been a beacon of encouragement for Charlie throughout his journey.Overcoming Obstacles:Charlie shares the physical and emotional obstacles he faced during the walk, emphasising the parallels to challenges in mental health and resilience.Call to Action:The episode wraps up with heartfelt advice from Charlie: ask, listen, and support those struggling with mental health. Remember, help is always available from organisations like Hospitality Action and the Samaritans.Quotes:Charlie encapsulates the essence of the journey with this powerful message:“If between all of us... we can help change just one life through what I think is going to end up being about 151 miles of walking and talking and sharing... surely, is that not what we should all be thinking about?”Links & Resources:Hospitality Action:WebsiteDonations:Support Charlie’s Walk for Well-Being hereSamaritans:Samaritansor call 116 123 (UK & ROI)Charlies Original Storyhttps://www.hospitalitymeets.co.uk/171-hospitality-meets-charlie-hodson-the-light-that-exists-after-the-dark/Join Phil and Charlie on this remarkable journey, and together, let's bring hope, support, and a voice to those in need within our hospitality family. Listen to the full episode to immerse yourself in this extraordinary story of resilience and brotherhood.This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today, we have a remarkable guest joining us — Claire Llewellin-Davis, the dynamic Managing Director of The Lensbury. Claire's journey is a fascinating tale of resilience, adaptability, and bold career moves.✨ In This Episode:Adventures in Language and LandsFrom studying languages in France and Germany to teaching in Japan, Claire's story kicks off with vibrant globe-trotting adventures that would make even Carmen Sandiego jealous.Military MakeoverLearn how Claire transitioned to military life. Ever wondered about staying awake for 56 hours? Claire spills the beans on her transformative training at Sandhurst, where resilience was the name of the game.Cherie Blair DramaImagine inviting Cherie Blair to talk at a place with a very, very traditional audience. Claire shares the juicy details of how she managed to win over skeptics and even had the club's chairman swooning!To Hong Kong and BeyondGet a taste of Claire's high-stakes management during political unrest in Hong Kong. And the shift to a more tranquil life in Singapore—paddling pools indoors anyone?Family FirstHow COVID-19 changed everything! Claire opens up about personal loss and re-evaluating priorities. Plus, how a spontaneous escapade in Malaysia and Vietnam led her back to the UK.Lensbury BoundDiscover the award-winning Lensbury resort, a blend of heritage, sports, and leisure excellence—even England's Lionesses took a liking to it! Claire's vision of rejuvenating the historic club is nothing short of inspiring.🌟 Key Takeaways:Resilience and AdaptabilityClaire's military training taught her to remain calm under pressure—handy when faced with tear gas or a room full of critical club members.Diverse Experiences Enrich HospitalityPhil and Claire discuss how bringing people from different industry backgrounds into hospitality makes the industry richer and more adaptive.Humour and HumanityBalancing intense responsibilities with light-hearted moments, Claire exemplifies why attitude and a willingness to learn are the ultimate secrets to success.Don’t miss this exciting ride through Claire Llewellin-Davis' remarkable journey filled with globetrotting, tear gas, high-profile events, and the serene beauty of the Lensbury resort. Tune in for some laughs, insights, and inspiration!The GuestClaire Llewellin-Davis is the Managing Director at the LensburyLinkedIn - www.linkedin.com/in/claire-llewellin-davisThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn -...

Episode Overview:This week I was lucky enough to grab some time with for an entertaining and insightful conversation with the eminently engaging Imran Hussain, the innovative Chief Marketing Officer of Chateau Denmark (https://www.chateaudenmark.com). This episode of “Hospitality Meets” sheds light on the quirky, unpredictable, and exciting world of hospitality, capped with laughter and memorable anecdotes.Episode Highlights:Behind-the-Scenes Comedy: Imran shares a hilarious story of his early career mishap, where he printed "canopies" instead of "canapés" on 3,000 invitations, teaching him a lifelong lesson on attention to detail.Energetic Conversation: The banter between Phil and Imran is infectious, from joking about creating a superhero squad named “Superheroes of Stupidity” to witty remarks about Shoreditch's dynamic past and transformation.Charisma and Passion: Passionate about architecture and community, Imran shares his heartfelt reflections on the evolution of Kings Cross and his latest ventures at Chateau Denmark, turning historic spaces into modern, culturally rich hospitality experiences.Key Takeaways:The Art of Learning from Mistakes:Imran's story about the "canapés" mishap remains a stellar example of humility and owning one’s mistakes. It’s a reminder that errors, no matter how embarrassing, are invaluable learning moments in one's career.Innovative and Ageless Hospitality:The shared philosophy that hospitality is not just a job but a calling shines through. Imran and Phil both echo the importance of embracing the unpredictability, ongoing learning, and excitement that come with creating exceptional guest experiences.Community and Cultural Integration:Imran’s vivid storytelling about projects like Chateau Denmark and The Pilgrim reveals his dedication to creating hospitality spaces that respect and enhance their neighbourhood's essence, emphasising the deep interconnection between a hotel and its surrounding community.Don’t Miss:Phil’s visit to Chateau Denmark: Get first-hand insights into what makes this place uniquely captivating.Imran’s Career Influences: Discover how a coffee table book and a general manager named Michael changed the trajectory of Imran’s career.Humorous Reflections: Enjoy the contagious laughter and light-hearted exchanges that make this episode a treat to listen to.Stay tuned for more enlightening conversations every Wednesday at 08:00 p.m. on your favorite podcast platform!Listen and Subscribe:Make sure to subscribe to “Hospitality Meets” and share this episode with fellow hospitality enthusiasts. Follow us for more episodes filled with industry insights, humour, and inspiring stories.Get ready to laugh, learn, and be inspired by the incredible journey of Imran Hussain in this week's episode of “Hospitality Meets”!The GuestImran Hussain is the Chief Marketing Officer at Chateau Denmark Instagram - @imran_hussainChateau Denmark - @chateaudenmarkThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based...

Join us for a laughter-packed and enlightening episode I dive into the captivating world of Trudi Parr, Head of People at Mollie's (https://mollies.com). Trudi takes us on a rollercoaster ride through the hysterical, the surreal, and the downright cool moments that define her journey in the hospitality industry.🎤 In This Episode:High-Profile Shenanigans: Trudi spills the beans on the unique perks and backstage drama of working at iconic events like Radio 1's Big Weekend and Glastonbury. From managing surprise acts to the secret world of talent logistics, you'll hear stories that'll make you laugh out loud and wish you were there.Pink Floyd & Private Soundchecks: Phil recounts a jaw-dropping anecdote from episode one with Chris Fletcher, where Chris witnessed a private Pink Floyd soundcheck at Hard Rock in Hyde Park. Imagine having one of the greatest rock bands play just for you!Mistaken Identity at Paddington Station: Prepare for a hearty laugh as Trudi recounts a hilarious incident where she mistook Duncan from the boy band Blue for a friend at a train station. Classic mix-up, classic humour!Innovation with the best: Moving beyond the glitz, Trudi delves into building Mollie's—a new, cool, accessible, motel and diner brand from the mind SOHO House titan, Nick Jones. Hear about their next big opening in Manchester and the quirky, high-quality offerings at their existing sites.Celebrity Sightings & Serendipity: Get ready for more celebrity stories, including liaisons at Celtic Manor’s celebrity golf event, and Phil’s newbie days at London’s Coco nightclub, where politeness from Simon Webbe of Blue stole the show.Embarrassing Blunders: Nothing beats learning from mishaps! Trudi spills on accidentally sending a personal email to her MD and the amusing yet instructive feedback she got. Plus, cringe along with Phil’s email typo that charmed clients despite its excruciating error.The Heart of Hospitality: Beyond the anecdotes, Trudi reflects on the essence of her career, her transition into people management post-COVID, and finding joy in the day-to-day interactions that make this industry special.Manifesting Goals & Career Pivots: Discover how career visualisation and intentional breaks led Trudi to her current role, stressing the value of alignment between personal values and professional paths.Resilience & Reinvention: Trudi’s candid take on the personal growth spurred by the pandemic, embracing life’s serendipitous journeys, and the importance of genuine human connections in your work.Tune in to this episode for a perfect blend of humour, heartfelt moments, and invaluable insights from one of hospitality’s most dynamic figures. Whether you're in the industry or just love a good story, this one’s a guaranteed treat!Subscribe, listen, and laugh—it’s all happening right here on Hospitality Meets! 🎉The GuestTrudi Parr is the Head of People & Development for Mollie'sLinkedIn - https://www.linkedin.com/in/trudi-parr/Mollies - Instagram - https://www.instagram.com/molliesmotels/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance,...

In the latest episode, Phil brings you an engaging and humour-infused conversation with Andrew Evers, the charismatic Group Director of IT for Rocco Forte Hotels. Grab your popcorn and settle in for an entertaining journey through technology mishaps, personal growth, and the evolving role of IT in hospitality.Key Highlights:1. Telephone Tales: Andrew welcomes Phil to the iconic Alexander Graham Bell suite at Brown's Hotel in London. Did you know this suite is named after the first telephone call made from (or to) the hotel? Imagine the chaos if they had mis plugged cables back then!2. IT – Not Just Fixers Anymore: Andrew shares how the so-called IT department has metamorphosed into the all-encompassing technology team, interfacing directly with guests to enhance their experiences. Fixing glitches? That’s old news—we talk about making systems sing!3. Cable Catastrophes and Overcoming IT Challenges: Enjoy a good laugh with Andrew as he recounts a technical issue involving a misplugged cable. Spoiler: the secret to resolving it is humour and a cool head. Think your IT issues were bad? Think again!4. The Evolution of an Extroverted Techie: Busting the stereotype of the introverted IT guy, Andrew reflects on his journey from an ultra-social kid fascinated by technology to becoming the IT leader of a luxury hotel brand. No university? No problem! Perseverance, passion, and the knack for self-paced learning worked wonders.5. Mid-Show Fun: Phil introduces the classic IT term “ID ten T error," which humorously spells out "idiot," bringing light-hearted banter and relatable chuckles. Ever heard of a "problem between the keyboard and the monitor"? The duo laughs over common IT troubleshooting clichés.6. Balancing Old Charm with New Tech: Step into the architectural maze Andrew navigates while updating technology in historical hotels. How do you modernise without losing the charm? One careful step (and wire) at a time.7. From Waste to Wonders: In a surprising career detour, Andrew briefly strayed into the world of waste management. Missing the chaos and creativity of hospitality, he eventually returned to where he belonged. Expect some quirky insights and real talk about finding one’s true calling.8. Passion Over Papers: Andrew's story is a testament to rising through the ranks without formal qualifications. Phil lauds his achievements, and Andrew emphasises that passion and perseverance can trump traditional credentials—take notes, aspiring techies and hoteliers!9. Crisis Management with Kindness: Andrew doesn’t shy away from discussing the difficult decisions he had to make during crises. His mantra was simple: protect your team and treat everyone with respect, even when the problems seem insurmountable.10. Closing with Camaraderie: Both Phil and Andrew express their excitement for future advancements and growth. With shared hopes and laughs, this episode wraps up on a note of inspiration and camaraderie.Whether you’re a technology enthusiast, hospitality professional, or a fan of amusing anecdotes, this episode brims with wit and wisdom. Tune in for a hearty mix of humour, heartfelt stories, and valuable insights straight from the trenches (and server rooms) of hospitality IT.Subscribe, rate, and review to stay updated on more such engaging episodes!The GuestAndrew Evers works for Rocco Forte Hotels as their director of IT. He has worked in technology for 27 years and alongside hospitality since 2011.Instagram -

😂 Episode Summary: Have you ever wondered how you can meet Kiefer Sutherland, dodge recruitment woes, and still run one of the world's most historic hotels? Well, grab your aprons and notepads because Franck Arnold, MD of The Savoy, spills the beans (and maybe some champagne!) in this rib-tickling yet insight-packed episode. Spoiler alert: It's not all afternoon tea and cucumber sandwiches (Shame) 🍸🗣️ Key Takeaways:Four-Day Fantasy or Reality? - Ever dreamed of a four-day work week? Franck reveals that some lucky souls in hospitality enjoy this with 10-hour days. Your weekends just got better!Travel and Triumphs - Like Franck, you may find that wandering through global hospitality hubs isn’t for everyone. But if London is your “happy place,” then you’re already halfway to Savoy success!From Culinary Curiosities to Grand Hotels - Franck’s journey began in a hotel school in Strasbourg. From a foodie's dream to managing global icons, his pathway is as diverse as the hotel menus!Fail Fast, Learn Faster - Franck’s mantra: Fail quickly and often for rapid growth. 😂 Turns out, the school of hard knocks has a pretty good curriculum after all.From Military Service to Michelin Stars - Who knew military training could translate to five-star service? Franck's time as a steward in the French Air Force proves that discipline can come with a side of luxury.Innovative Firsts at The Savoy - From electric lights to women smoking in public, The Savoy has always been ahead of its time. It's like the hotel version of a rock’n’roll rebel with room service.Youth Outreach & Celebrity Encounters - Want to recruit the next generation? Maybe letting them meet a celeb or two, like Kiefer Sutherland, might just spark their interest.COVID-era Creativity - How do you jazz up a historic hotel during a pandemic? Just ask Franck about seafood bars and jazz outlets named Solas. Necessity is the mother of delicious innovation!Gordon Ramsay & More – Partnerships for the Win - When you're in the hospitality industry, teaming up with brands like Gucci and chefs like Gordon Ramsay isn't just name-dropping; it's survival of the fanciest.Inclusivity and Diversity - A Recipe for Success - The Savoy champions diversity in hiring, proving that luxury and inclusivity can be the perfect mix.Savoy’s Snazzy Titles and Honours - It’s not all work and no play. The Savoy just bagged the Fairmont Hotel of the Year 2023 globally. Who knew being fabulous could be so rewarding?🛎️ Big Takeaway: While you might not make millions in hospitality (But some absolutely do), the industry offers a treasure trove of personal fulfilment, global adventures, and, if you’re Franck Arnold, a reason to meet some pretty cool people along the way.Enjoy!The GuestBorn in Strasbourg, France, Franck Arnold has over forty years of experience in the hospitality industry. Initially trained as a chef, Franck began his hospitality journey by attending the Hotel School of Strasbourg (France), earning a Hotel Management and Culinary Arts degree, followed by a Masters in Hotel Administration from IMHI Cornell-ESSEC (Paris) and his M.B.A from Henley Management College (UK).Franck has worked in luxury hotels in six European countries including 10 years in the UK, 10 years in the US and five years in Canada. He has worked for well-known luxury brands and independent hotels in North America and Europe including the IHG hotels, The Four Seasons Chicago, The Ritz-Carlton Toronto and The Balmoral.He joined The Savoy in...

Today we have the pleasure of speaking with Simon Numphud, the dynamic Managing Director of AA Media. Join us as we delve into Simon's fascinating journey through the hospitality industry, from his humble beginnings in catering college to becoming a leading figure in the industry.In this episode, Simon shares candid anecdotes about the less glamorous side of constant travel and dining, the rigours of maintaining fitness, and the humorous misconceptions his children have about his job. We discuss the evolution of the hospitality industry, touch on the significant changes over the years, and reflect on the incredible growth of hotel facilities, food quality, and even English wines.We'll uncover the history and the importance of the AA star-rating system, Simon's transition from a General Manager to a hotel and restaurant inspector, and the pivotal moments that shaped his career. Additionally, Simon offers insights into the values of trust, integrity, and community in hospitality, as well as the essential role of accreditations in ensuring consumer confidence.Throughout our conversation, we also delve into the personal challenges and triumphs Simon faced, his passion for the industry, and the importance of recognising excellence within this vibrant sector. So sit back, relax, and join us for an enlightening and engaging discussion with Simon Numphud on Hospitality Meets!Enjoy!The GuestSimon has spent his entire career in the hospitality industry, from managing hotels and restaurants through to the last twenty-five years with AA Media. As Managing Director, he is responsible for both AA Hotel and Hospitality services and VisitEngland Assessment services. This includes the various AA and VisitEngland classification and award schemes which in total numbers over 8,000 hospitality businesses.Wider industry involvement includes Fellow of the Institute of Hospitality, Fellow of HOSPA, Chair South West Board of Hospitality Action and Ambassador, Room to Reward Ambassador and regular judge for various national hospitality awards. Simon is passionate about mentoring, having been a mentor for Oxford Brookes University hospitality management students, having studied hospitality there himself during his formative years.X - https://twitter.com/AAHospitalityThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Welcome back to Hospitality Meets where today we have a special treat as we sit down with none other than James Brown (no, not the legendary blues singer - Highly original and never been used before joke) the dynamic CEO of Brewdog's bar division as well as being the co-founder of Tipjar.Join us as James takes us through his remarkable journey, from his humble beginnings at a chip shop in rural Scotland to leading Brewdog’s international bar operations. We'll dive into the fun and innovative culture at Brewdog that attracts young, ambitious talent, and explore how they navigate the challenges of opening new locations, including a whirlwind expansion into Ohio and beyond.James shares valuable insights into the importance of in-person social experiences, especially post-COVID, and the unique challenges and rewards of the hospitality industry. We'll also chat about his entrepreneurial venture, Tipjar, a platform revolutionising the way tips are distributed in the hospitality sector.Get ready for an episode filled with entrepreneurial spirit, risk-taking stories, and the captivating energy of the hospitality world. Tune in as we uncover the passion and dedication that drives James and his team to create memorable experiences for both staff and guests around the globe. Enjoy!The GuestInstagram - @james_rides_bikes X - @BrewDogJBThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Today, on Hospitality Meets, we dive deep into the fascinating career journey of Phil Murphy, the Managing Director at Hoar Cross Hall Hotel & Spa.Starting his career in leisure and fitness, and facing numerous challenges, including personal tragedy and the unforeseen impact of Covid-19, Phil demonstrates the resilience and dedication required to thrive in the hospitality industry. From restructuring a large spa facility to overseeing a landmark hotel, Phil shares valuable insights into leadership, the importance of relationships, and the power of mutual respect as well as knowing when to say no, as well as yes!Join us as Phil reminisces about his beginnings in hospitality, the camaraderie that fuelled his passion, and the pivotal experiences that shaped his career. We’ll explore his achievements in sustainability, including the creation of a zero landfill business, and his strategies for maintaining high brand standards. And as a special treat, Phil reveals his unique interview question that helps uncover true potential in candidates.Stay tuned for an inspiring conversation filled with wisdom, humour, and life lessons from one of our industry’s seasoned professionals.Enjoy!The GuestPhil Murphy is the Managing Director at Hoar Cross Hall Spa Hotel a 104 Bedroom, 85,000 square foot spa destination. Welcoming over 100,000 guests per year, 400 staff members. Previously he's had roles such as Group Leisure and Spa Operations Manager at QHotels overseeing 26 leisure and spa properties with Experience at Macdonald Hotels, DW and JJB fitness. LinkedIn - linkedin.com/in/phil-murphy-8a3185154The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy