Today we have the pleasure of speaking with Simon Numphud, the dynamic Managing Director of AA Media. Join us as we delve into Simon's fascinating journey through the hospitality industry, from his humble beginnings in catering college to becoming a leading figure in the industry.In this episode, Simon shares candid anecdotes about the less glamorous side of constant travel and dining, the rigours of maintaining fitness, and the humorous misconceptions his children have about his job. We discuss the evolution of the hospitality industry, touch on the significant changes over the years, and reflect on the incredible growth of hotel facilities, food quality, and even English wines.We'll uncover the history and the importance of the AA star-rating system, Simon's transition from a General Manager to a hotel and restaurant inspector, and the pivotal moments that shaped his career. Additionally, Simon offers insights into the values of trust, integrity, and community in hospitality, as well as the essential role of accreditations in ensuring consumer confidence.Throughout our conversation, we also delve into the personal challenges and triumphs Simon faced, his passion for the industry, and the importance of recognising excellence within this vibrant sector. So sit back, relax, and join us for an enlightening and engaging discussion with Simon Numphud on Hospitality Meets!Enjoy!The GuestSimon has spent his entire career in the hospitality industry, from managing hotels and restaurants through to the last twenty-five years with AA Media. As Managing Director, he is responsible for both AA Hotel and Hospitality services and VisitEngland Assessment services. This includes the various AA and VisitEngland classification and award schemes which in total numbers over 8,000 hospitality businesses.Wider industry involvement includes Fellow of the Institute of Hospitality, Fellow of HOSPA, Chair South West Board of Hospitality Action and Ambassador, Room to Reward Ambassador and regular judge for various national hospitality awards. Simon is passionate about mentoring, having been a mentor for Oxford Brookes University hospitality management students, having studied hospitality there himself during his formative years.X - https://twitter.com/AAHospitalityThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Welcome back to Hospitality Meets where today we have a special treat as we sit down with none other than James Brown (no, not the legendary blues singer - Highly original and never been used before joke) the dynamic CEO of Brewdog's bar division as well as being the co-founder of Tipjar.Join us as James takes us through his remarkable journey, from his humble beginnings at a chip shop in rural Scotland to leading Brewdog’s international bar operations. We'll dive into the fun and innovative culture at Brewdog that attracts young, ambitious talent, and explore how they navigate the challenges of opening new locations, including a whirlwind expansion into Ohio and beyond.James shares valuable insights into the importance of in-person social experiences, especially post-COVID, and the unique challenges and rewards of the hospitality industry. We'll also chat about his entrepreneurial venture, Tipjar, a platform revolutionising the way tips are distributed in the hospitality sector.Get ready for an episode filled with entrepreneurial spirit, risk-taking stories, and the captivating energy of the hospitality world. Tune in as we uncover the passion and dedication that drives James and his team to create memorable experiences for both staff and guests around the globe. Enjoy!The GuestInstagram - @james_rides_bikes X - @BrewDogJBThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Today, on Hospitality Meets, we dive deep into the fascinating career journey of Phil Murphy, the Managing Director at Hoar Cross Hall Hotel & Spa.Starting his career in leisure and fitness, and facing numerous challenges, including personal tragedy and the unforeseen impact of Covid-19, Phil demonstrates the resilience and dedication required to thrive in the hospitality industry. From restructuring a large spa facility to overseeing a landmark hotel, Phil shares valuable insights into leadership, the importance of relationships, and the power of mutual respect as well as knowing when to say no, as well as yes!Join us as Phil reminisces about his beginnings in hospitality, the camaraderie that fuelled his passion, and the pivotal experiences that shaped his career. We’ll explore his achievements in sustainability, including the creation of a zero landfill business, and his strategies for maintaining high brand standards. And as a special treat, Phil reveals his unique interview question that helps uncover true potential in candidates.Stay tuned for an inspiring conversation filled with wisdom, humour, and life lessons from one of our industry’s seasoned professionals.Enjoy!The GuestPhil Murphy is the Managing Director at Hoar Cross Hall Spa Hotel a 104 Bedroom, 85,000 square foot spa destination. Welcoming over 100,000 guests per year, 400 staff members. Previously he's had roles such as Group Leisure and Spa Operations Manager at QHotels overseeing 26 leisure and spa properties with Experience at Macdonald Hotels, DW and JJB fitness. LinkedIn - linkedin.com/in/phil-murphy-8a3185154The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

We've got time for a cheeky bonus episode this week so today, we have a very special guest joining us - Tim Andrews. Tim is currently a talent manager at Jumeirah Hotels and also the founder of the podcast "Talking Hospitality." With his extensive experience in the industry, spanning from his early days working in a bar in Soho to his current roles, Tim brings a wealth of insights to share.In this episode, we'll be diving into Tim's fascinating journey in hospitality. We'll explore how his diverse background, including a brief stint studying law and working in retail at GAP, ultimately led him to find his true passion in the hospitality industry. Tim will share stories of his experiences working his way up from a glass collector to a cocktail barman, manager, and eventually into the world of recruitment. And some of his stories are off the charts!Along the way, we'll discuss the importance of creating positive work environments and promoting the good aspects of the hospitality industry. We'll touch on the challenges faced by businesses, including staff shortages, low wages, and competition from other industries. Tim will also share his insights on the skills and life lessons he's gained throughout his career and the importance of passion and purpose..So, whether you're a seasoned hospitality professional or just someone curious about the industry, this episode has something for everyone. Enjoy!The GuestHospitality isn't just my profession; it's a part of who I am. Growing up and carving a career in London, I've been immersed in one of the world's most bustling hospitality scenes. My story in this industry began with hands-on roles, where I quickly learned that success in hospitality is all about understanding people and their unique needs.For 16 years, I was at the helm of my own 5-star Hospitality Recruitment business. This experience wasn't just about business growth; it was a journey in understanding the heartbeat of the industry – the people who make it thrive. I've always been fascinated by the stories, the challenges, and the triumphs that come with a career in hospitality.In 2023, my podcast, previously known as "Timothy Put The Kettel On," evolved into "Talking Hospitality." This change was more than a rebrand; it was a natural progression of my desire to share the wealth of knowledge and experiences I've gathered. The podcast is my way of giving back to the industry that has given me so much. It's a platform where I can engage with fellow professionals, discuss trends, and explore the future of hospitality in a relaxed, conversational style.Instagram - @timothyrandrews & @talkinghospitalityThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

On this weeks Hospitality Meets I was able to get some time with one of my food heroes, Galton Blackiston, Chef Patron of the quite wonderful Morston Hall. He shares his fascinating journey and insights from and amazing career in the hospitality industry so far.Galton takes us through his early days, starting as a kitchen trainee in the Lake District without any formal culinary education. He reminisces about the tough yet rewarding experience that ultimately led him to become a head chef after a decade of learning.We dive into the challenges and essential nature of sourcing quality ingredients for his restaurant and the importance of the supplier relationship.Galton also shares his thoughts on the ever-evolving nature of the hospitality industry, discussing the impact of staff shortages following COVID-19 and the decision to prioritise staff well-being by closing the restaurant on Mondays. He highlights the need for adaptability and innovation, citing examples of young chefs making their mark in Norwich.And of course we also celebrate Galton's impressive 25-year Michelin star run at Morston Hall along with the story behind it's success. Throughout the episode, Galton emphasises the importance of understanding business and adapting to change. He also discusses the challenges and opportunities within the hospitality industry, stressing the need for caution in managing staff while recognising the potential for growth and success.Join us as we explore Galton Blackiston's remarkable journey, from his humble beginnings, to 25 years Michelin through to his thriving fish and chips business, and learn from his wealth of experience in the ever-changing world of hospitality. Galton's focus on quality and innovation shines through. His entrepreneurial spirit is rivalled only by his cheeky sense of humour and passion for the craft.Enjoy!The GuestGalton is the Chef Patron of Morston HallInstagram - https://www.instagram.com/chefgaltonb/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

In this weeks Hospitality Meets, we have a very special guest - Sally Abé, renowned chef and author who has recently released her memoir - A woman's place is in the kitchen.Throughout her career, Sally has worked at some of the most prestigious restaurants in the UK, including the Savoy, Gordon Ramsay at Claridge's, and the Ledbury. She's here to share her journey, from working as a waitress in golf clubs and bars to becoming a junior sous chef and eventually the head chef at the Harwood Arms, which topped the list of the top 50 gastropubs in 2020.But Sally's story isn't just about her achievements in the kitchen. She's also an advocate for change in the hospitality industry, particularly when it comes to creating a more inclusive and supportive work environment for everyone. She'll be discussing the challenges she's faced as a woman in a male-dominated field, as well as the importance of valuing and nurturing your team.We'll also be diving into Sally's experience writing her memoir, which she describes as "a manifesto for change in the professional kitchen industry". She'll share some of the funny and heart-warming moments from her career, as well as the tough times that have shaped her both personally and professionally.So grab a seat at the table and join us for an insightful and inspiring conversation with the one and only Sally Abé. Trust us, you won't want to miss this one!The GuestInstagram - @littlechefsallyThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones. Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Another week passes and another superb story for you. Today, we're diving deep into the whirlwind journey of Bharti Radix, the dynamic Founder of Bloomsyard, a café wine bar concept born during the Covid pandemic. Bharti joins me to share her experiences rapidly expanding her business, the challenges of opening new sites, and the hurdles of building and managing a head office team.Bharti's story is one of resilience and ambition—opening multiple locations, facing recruitment struggles, and questioning her move from a secure job to entrepreneurship. As a former finance director with a diverse career in hospitality, Bharti brings a wealth of knowledge and a unique perspective on the importance of financial acumen and personal passion in business success.We'll also touch on Bharti's commitment to promoting diversity in the hospitality industry and providing career development paths for her team. She candidly discusses her trials and triumphs, including navigating a male-dominated boardroom, mentoring female entrepreneurs, and the profound impact of kindness in business.Join us as we explore the heart of Bharti's entrepreneurial spirit, her vision for Blooms Yard, and her advocacy for a more inclusive and recognized hospitality sector. Stay tuned for an inspiring conversation that offers valuable insights for anyone in the industry or aspiring to join it.The GuestBharti is the founder of Bloomsyard, a café wine bar concept, currently operating in and around London.Her career has seen her work with some amazing people and brands including Jamie Oliver, Luke Johnson and many othersBloomsyard Instagram - https://www.instagram.com/bloomsyard/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Welcome back to another exciting episode of Hospitality Meets, the podcast where we delve into the inspiring journeys of the industry's most dedicated professionals. Today, I sit down with Guillaume Marly, Managing Director at Hotel Café Royal. Guillaume's remarkable career in hospitality, influenced by early aspirations in the military and an unwavering commitment to excellent service, has led to transformative successes in some of London's most prestigious hotels.In this episode, Guillaume shares unforgettable experiences, from fulfilling unique guest requests to revamping hotel spaces, and emphasises the rewarding nature of hospitality as a career. With a focus on empathy, leadership, and excellence, Guillaume offers profound insights into creating memorable guest experiences and the relentless pursuit of perfection. He also reflects on his journey, including an unexpected career shift inspired by his mother and the valuable lessons learned from top industry leaders.Tune in to hear about the thrill of managing luxury hotels, the importance of mental discipline, and the joy of celebrating milestones with a passionate team. Whether you're in the hospitality industry or simply love grand hotel stories, this episode is packed with wisdom and inspiration.Enjoy!The GuestGuillaume is the Managing Director of Hotel Café Royal in LondonInstagram - @guillaumemarlyThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Sometimes the guest chooses you and they don't even know it.I'd been a fan of the work that today's guest had been doing for quite some time so I was beyond thrilled when she said a big Essex yes to coming on the show.I'm joined by the dynamic and Epic Shereen Ritchie, CEO of Buns from Home. Shereen shares her incredible journey in the hospitality industry, emphasising the importance of authenticity, embracing one's uniqueness, and the value of entry-level roles in nurturing future leaders. **Key Discussion Points:**1. **Authenticity & Uniqueness:** Shereen underlines the power of being true to oneself and embracing what makes you unique, a message that resonates deeply in both personal and professional realms.2. **Ed Sheeran's Support:** A heartfelt discussion on Ed Sheeran's support for Buns from Home (and a humorous and ambitious contemplation of having him appear on the podcast in the future).3. **Leadership Lessons:** Shereen’s experiences from her various roles across companies like TGI Fridays, Las Iguanas, and Leon, offer insightful lessons on leadership, mentorship, and the significance of developing young talent.4. **Industry Impact of COVID-19:** The episode delves into the profound impact of the COVID-19 pandemic on the hospitality industry, including the community-driven efforts to support the NHS and the shift to virtual business interactions.5. **Inspirational Anecdotes:** Shereen shares memorable and humorous moments from her career, including a virtual meeting mishap and a mistaken identity at an awards ceremony involving Angela Hartnett.6. **Buns from Home:** Discover the extraordinary growth story of Buns from Home, a bakery that began during lockdown and now boasts 15 sites, thanks to its rapid innovation and sustainable business model.7. **Impactful Food Memories:** Shereen and Phil explore the emotional significance of food memories and the role of hospitality in creating lasting, positive impacts on people's lives.8. **Dynamic Leadership:** The evolving landscape of leadership takes centre stage as Shereen speaks on having a supportive team, understanding business processes, and the importance of nurturing talent.**Memorable Quotes:**To encapsulate Shereen's wisdom and energy, we have curated some of her most impactful quotes from the episode, check our social through the week. You’ll hear her heartfelt advice on enjoying the present moment, her belief in the power of the hospitality industry, and her thoughts on leadership and nurturing future leaders.**Important Links:**- [Buns from Home](https://www.bunsfromhome.com) - Explore the bakery that’s taking the hospitality world by storm.- [Leon Restaurants](https://leon.co) - Learn about Shereen's impactful tenure at Leon.- [TGI Fridays](https://www.tgifridays.co.uk) - Discover the brand that shaped Shereen's foundational years in hospitality.**Tune in to this episode of Hospitality Meets to gain valuable insights on leadership, the impact of the COVID-19 pandemic on the industry, and the heart-warming journey of Shereen Ritchie. Whether you’re an aspiring leader or a seasoned professional, Shereen’s story is sure to inspire and uplift you.**For full show notes, complete transcripts, and more episodes, visit [Hospitality Meets Podcast](https://hospitalitymeetspodcast.co.uk).*Subscribe, rate, and review our podcast on Apple Podcasts, Spotify, or your favourite podcast platform.***Keywords:** Shereen Ritchie, Buns from Home, Hospitality Meets, Leadership, Hospitality Industry, Ed Sheeran, COVID-19 impact, Food Memories, TGI Fridays, Leon Restaurants, Mentorship, Business Growth, Sustainability.The GuestShereen is mum of 2 (Mason Wolf and Tigerlily Reign), eternal optimist and possibly Jon...

For this week's chat, I tootled off to the Edge hotel School at the University of Essex to meet comedy genius (And Deputy Head) Adrian Martin. Adrian brings a wealth of experience from both the hospitality industry and academia, making for a fascinating conversation.And Adrian is engaging from the get go as we delve into his unexpected journey into hospitality, which began with a nudge from his grandmother and led him to a successful career in hotel management before transitioning to academia. Adrian shares his insights on the invaluable hands-on training that students receive at the Wivenhoe House, a four-star country house hotel on campus, preparing them to transition from operational roles to management positions seamlessly.We also explore Adrian's ground-breaking research on customer behaviour highlighting the use of AI and social media to predict and improve customer service experiences. Adrian discusses the moral and ethical implications of such technology and emphasises the importance of building personal connections with customers.Join us as we uncover Adrian's journey, his impactful research, and his passion for teaching the next generation of hospitality professionals. Whether you're in the industry or simply curious about the world of hospitality, this episode is packed with valuable insights you won't want to miss.The GuestAdrian Martin - Associate Professor and Deputy Head of the Edge Hotel School at the University of EssexLinkedIn - linkedin.com/in/associate-professor-adrian-martin-8a2ab133The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Today's special episode features an engaging conversation with the quite wonderful Jason E. Brooks, a seasoned expert in the restaurant industry and the author of the transformative book "Every Leader Needs Followers." Phil, delves into Jason's innovative strategies for integrating new hires, his methodology for effective leadership, and the crucial shift from managing to leading a team. Jason sheds light on his book’s five keys, encapsulated in the acronym MODEL, and further expands on the importance of mastering meetings and bridging the gap between employee and customer perspectives.Join us as we explore the fundamentals of creating a MODEL mindset for leadership, the power of influence, and the need for continuous training and self-reflection, especially in the challenging times in the aftermath of the pandemic.Whether you are in the hospitality industry or any other field, this episode offers valuable insights into building sustainable leadership, prioritising employee well-being, and fostering a culture of trust and collaboration. Sit back and tune in for a thought-provoking discussion that promises to leave a lasting impact on your approach to leadership!The GuestJason E. Brooks is a speaker, coach, author, and founder of HospiVation, LLC. Jason creates content that helps impact hospitality leaders on their journeys to help others around them fulfill their calling. His first book, Every Leader Needs Followers: 10 Keys to Transform Restaurant Managers to Hospitality Leaders, launched in March 2024. Jason is a professional speaker and coach speaking on leadership mindsets and techniques in the hospitality industry.Website - https://www.jasonebrooks.com/The Book - https://www.amazon.com/Every-Leader-Needs-Followers-Hospitality/dp/B0CTH24WJFX - @2LeadNSucceedLinkedIn - https://www.linkedin.com/in/jason-e-brooks/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Welcome to another episode of "Hospitality Meets," where this week we delve into the vibrant world of the hospitality and night time economy. Phil is joined by none other than Michael Kill, the dynamic Chief Executive of the Night Time Industries Association (NTIA). Michael shares an array of fascinating stories—from being pranked early in his career at Fifth Avenue to orchestrating his own elaborate pranks as promotional stunts. Listen as Phil and Michael explore how such experiences build resilience and break down barriers.Michael’s journey into the industry was a serendipitous shift from a potentially very different path leading him to discover a profound sense of camaraderie and community. They discuss the quintessential role of problem-solving in hospitality, drawing parallels between past and present dynamics, especially influenced by social media. Michael underscores the importance of unity within the industry to influence governmental policies and enhance representation, touching upon his work with NTIA and the Institute of Hospitality.Together, Phil and Michael reflect on the multifaceted nature of the hospitality industry—from unglamorous tasks to major political manoeuvres—and its power to shape character and personal growth. Tune in to hear about Michael's hands on experience, his advocacy for collective industry success, and his strategic initiatives that aim to elevate the industry's stature on both national and international stages.Don’t miss out on this insightful conversation brimming with practical wisdom, laughter, and a touch of nostalgia. Cheers!The GuestWith several decades of experience working within independent, corporate and public sector environments at executive level, Michael specialises in Marketing, Operations, Licensing, Logistics and System Implementation. With significant senior management roles within Luminar Leisure Plc, The Drinks Group and the University of East Anglia and now as the Chief Executive of the Night Time Industries Association, Michael has been exposed to a considerable range of businesses within the night time economy business sector.NTIA - https://ntia.co.uk/Instagram - @ntiaofficialX - @wearethentiaThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

This week on Hospitality Meets, we had the incredible privilege to sit down with Natasha Robinson, a torchbearer for a storied legacy in the restaurant industry. Natasha’s deep-rooted connection to hospitality comes from a lineage spanning generations, with her parents standing out as boundary-pushing restaurateurs. From her upbringing amidst the bustling energy of family restaurants to her contemporary role guiding young talents, Natasha’s journey is awe-inspiring!We cover JanuaryChanging trendsBeing Born into restaurantsGrowing up with your communityRejecting restaurants (And then being sucked back in)Getting Michelin StarsWinning 3 starsShoutingInterior DesignUnite the ClansCompetitions and the Gold Service ScholarshipAnd so much more. 🌟 Tune in to hear more about Natasha’s inspiring journey and her vision for the future of hospitality!Enjoy!The GuestNatasha is a fourth generation restaurateur, worked Front of House for 40 years, in a family business, at the highest level, in London (Chez Nico, Incognico, Deca). She's now the other half of Serenata Hospitality (with Sergio Rebecchi). She and Sergio in run the 3 major FoH Competitions in the UK (AAE and MCA for RACA and GSS). She lobby's for the Hospitality Industry and gives motivational talks to FoH teams. They encourage, support and mentor young people in Hospitality whilst being ambassadors and advocates for the Hospitality Industry. Natasha is also a Director of Rye News and champion the Highstreet and independent businesses in her regular columns.Instagram - @SerenatahospitalityThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

What happens when you merge tech, hospitality and proprietary AI? The answer may well be the future of hospitality in the form of short stay power brand Bob W, headed up by todays guest, the awesome Niko Karstikko.Niko and Phil dive deep into the world of innovation in the hospitality industry, featuring an engaging conversation around the continued development of Bob W, a revolutionary hybrid accommodation brand. In this episode, you'll hear all about Niko's journey from an Air BnB Super host to a tech entrepreneur, and how he's leveraging technology to reshape the guest experience, from automated check-ins to bespoke local experiences. We'll discuss the challenges of breaking away from traditional methods, the importance of customer-centric solutions, and the exciting future ahead for the hospitality sector. Whether you're curious about the latest tech trends in travel or looking for entrepreneurial insights, this episode has something for everyone. Stay tuned as we explore how Niko and his team are creating the most loved hospitality brand around, one innovative idea at a timeThe GuestInstagram - https://www.instagram.com/nkarstikko/LinkedIn - https://fi.linkedin.com/in/nikokarstikkoBob W - https://www.instagram.com/bobwco/https://bobw.co/Niko Karstikko is a Finnish tech entrepreneur reinventing the hospitality industry as Co-founder and CEO of Bob W. Bob W is a tech company operating in hospitality and the first international climate-neutral hospitality provider. Under Karstikko’s leadership, Bob W has raised a total of over €70M in funding, and outperformed hotels and competition, whilst expanding to 10 countries and 17 cities across Europe operating 36 aparthotels to-date.In addition to previously being the founder and CEO of VC-backed multinational consumer tech startup SportSetter (exit in 2016), Karstikko is also an experienced hospitality entrepreneur and occasional angel investor with a Bachelor degree in International Business and Finance from the University of South Carolina. The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Almost 2 years ago to the day, I was lucky enough to get the industry legend that is Danny Pecorelli on the show to tell his story. Within that story we got talking about a very special event that was about to happen called Back to the Floor and he kindly invited me to join his table.What unfolded at that event was what undoubtedly makes Back to the Floor one of the most celebrated events on the hospitality calendar. Fun and Carnage in equal measure, all whilst raising some much needed funds for those legends over at Hospitality Action.2 years on, and it's nearly time for 2024's version to take centre stage, this time hosted at the Park Plaza Westminster Bridge. With all that in mind, I thought it'd be great to shine a light on the event again through the GM of that very hotel, James Clarke.In this special we talk about James' StoryPark Plaza Westminster BridgeThe history of Back to the FloorWhat to expect on the nightThe auction prizesWhat it’s like as a waiter or sommelier at the eventStories of the CarnageHow to support the eventNo doubt James has his work cut out for him keeping scores of our industry's finest under control for the evening but 2024's Back to the floor promises to be quite magnificent.Enjoy!To get behind this quite magnificent event, head to https://www.hospitalityaction.org.uk/events/2024/april/back-to-the-floor/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Today marks the end of season 5 of the show and we are signing off with a bang. I welcomed Hamish Anderson to the show, CEO of Tate Enterprises. This episode was a totally joyous education from the outset and represents another wonderful corner of the industry, where art and hospitality collide, in glorious fashion (Have I just inadvertently written a tagline for next years fashion week?).Hamish is brilliant, he oozes effortless passion for hospitality all the way through and with some cracking stories too.We cover:-JanuaryThe many enterprises of TateEarly careerGetting into wineStock taking evolutionBibendumWriting a book about wineClimbing the ranks at TateDeep thinkingLeadership LessonsFinding a bottle of Dubonnet for the queenMagnums of BollingerThe evolution of TateAnd so much more. I can't sign off season 5 without thanking you all for listening, this has been the most incredible season of the show, climbing into the top 1% of all podcasts and more of you are listening than ever before which I'll be forever grateful for. A huge thank you also goes to our Headline Sponsor, RotaCloud. Without the support of sponsors, it makes it very difficult to run the show.I'll be back in the summer with more fun and shenanigans from the world of hospitality.Enjoy!The GuestHamish Anderson is the CEO of Tate Enterprises, a diverse business running Tate's commercial activity - Events, F&B, Retail, E Commerce, Publishing, Merchandise, Product & Image Licensing, a coffee roasting business (Coffee by Tate)The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Another treat for you this week as I got some time with the wonderful Zoe Watts, Managing Director of Bennett HayZoe's rise to MD has seen her take in some quite amazing places to work. In addition to her journey we also get through:-Exploring being a nurseThe BHS Coffee ShopOff to UniBeefeater RestaurantsSavill garden RestaurantBecoming a GMThe people who see something in youThe Royal Society of ArtsTateEventsThe Adaptability of HospitalityMeetings with RoyaltyThe move to contract cateringBennett HayAnd a whole lot more. Zoe's got some great stories up her sleeves which she recounts with us and in amongst all of that is a just wonderful career journey so far.Enjoy!The GuestZoe Watts is the Managing Director of Bennett Hay, an independent contract caterer specialising in workplace catering.LinkedIn - https://www.linkedin.com/in/zo%C3%AB-watts-fih-96613615/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

Time for a cheeky bonus and this week I welcomed the absolutely epic, and my good friend, Dr Lizzy Bernthal who is a resilience specialist to chat through work place Toxicity and how to eradicate it (Amongst other things).Lizzy has an amazing story of how she ended up specialising in this under discussed, but relevant topic and we cover a lot including:-The ArmyFighting back against ToxicityResilienceForms of ToxicityThe Drama triangleEmpowermentLanguageChoicesThe signs of ToxicityCulture & ValuesCoachingAnd so much more. If you're in place that's toxic or just want to learn more about improving your resilience, Lizzy is THE person to ignite this within you.Enjoy!The GuestDr Lizzy Bernthal is a resilience coach who is on a mission to help 1 million purpose driven business owners and leaders to find their confidence and resilience already within them whilst working with values driven businesses to flourish in line with their vision and purposeWebsite - https://rypotential.co.uk/LinkedIn - https://www.linkedin.com/in/lizzybernthal-resilience-specialist/The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

It's Valentines day and so I got to talk to someone about a subject I LOVE! That being, People!I welcomed the quite superb Jo Harley, Co-founder of Korero and Hendrick & Hyde, to the show. Jo was nervous about coming on the show as she's never had the confidence to do this sort of thing before but she needn't have worried as she brought her natural, chatty self and we laid into a lot, including:-Brewdog WaterlooMarketingMeasures of successComing to workWhat good looks likeLeisure Management DegreesCheerleadingGreeceWorking in barsHospitality as National serviceFunInevitable evolutionKoreroResting bitch faceAnd so much more. Jo is the very epitome of a people person and she brings the fun from the outset in what is another wonderful career within hospitality.Enjoy!The GuestJo is the Co-Founder of Korero, a new standard in career conversations and Hendrick & Hyde, who help businesses become great places to work.LinkedIn - https://www.linkedin.com/in/jo-harley/Email - jo@hellokorero.coThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy

On a cold January day in 2024, I whisked myself off to enjoy the hospitality offered by the wonderful Tej Walia, Managing Director of Foxhills Collection. Whilst there, Tej and I had a chat about his career story so far, and what a story it is too.We get through:-GolfHotel Management as 2nd choiceWorking through the departmentsImpatienceThe foundation yearsGuernseySweatingHiltonConfidence and leadershipThe Many forms of MentoringFawsley HallDartington estateFoxhillsEvolution to MDAnd so much more. I called this episode "Getting the foundations set" as we talk about the importance of the what Tej calls, "the Foundation years" as they really can set the tone for your career ahead.It's another wonderful chat with someone who cares deeply about the world of hospitality.Enjoy!The SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacyChartable - https://chartable.com/privacy