The Unltd Social Enterprise workshop I deliver includes content like this. It's fascinating when we begin understanding how your audience might interact with you. This is how to get you thinking like a user experience expert.
You can also find other content here:
https://www.youtube.com/channel/UCGvrlg4nQjy5GefpyLdbqgQ
https://anchor.fm/teaandtoast
https://teaandtoast.org.uk https://twitter.com/teaandtoast