PODCAST

Secure Payments

PCI Pal

Welcome to Secure Payments, the podcast channel which provides useful insights, fireside discussions and knowledge sharing on payment security and compliance. Secure Payments provide easy-to-digest advice, guidance and interesting discussions on a range of issues relating to payment security, compliance and customer experience. Our monthly schedule will look at different industries, territories and include guests speakers who are experts in their fields. Don’t forget to subscribe and receive updates on new episodes released every month.

PCI DSS v4.0: What it means for Compliance in the CloudPayments 22: The Future of Security and CXLove your customer2022: Striking the Right CX and Security Balance
14-01-2022
6 mins
Working Smarter - Are you PCI Compliant?Five Data Security Threats and ScaresSecuring payments in 2021 AustraliaBeyond the cloud contact centre - reimagining service delivery
PCI Pal was invited to join our partner, 8x8 and joint customer, Liverpool City Council, to speak at this year’s SOCTIM President’s Week conference. In 2020, spurred on by lockdown, public sector IT leaders found themselves at the forefront of a digital communications revolution. The race to keep staff and the local community connected saw many abandon their outdated on-premises systems in favour of cloud communications. Once the immediate need to securely enable a remote contact centre was addressed, innovative organisations, like Liverpool City Council, quickly realised that cloud communications provide far-reaching opportunities to reimagine how they serve the public. This episode is the recording, taken from the conference, where PCI Pal’s Director – Channel Sales, Phil Jude, Liverpool City Council’s Assistant Director ICT, Alison Hughes and 8×8’s Public Sector Director, Russell Tilsed, discuss service delivery best-practice beyond the cloud contact centre and why the public sector is leading the way. - The challenges and opportunities of enabling a cloud contact centre - Lessons learned about empowering an agile workforce - What does good communication look like in the post-pandemic era? - How IT leaders can shape public service delivery models - Maximising performance using AI and IVR automation - How public sector organisations can secure payments while operating remotely - How having the right technology and security solutions in place are key to maximising performance, while also remaining fully compliant.
12-07-2021
20 mins
PCI DSS v4.0: The challenges for organisations and QSA’sPost Pandemic PaymentsPayments: The Future of Security and CXFive Agenda Items for CISOs in 2021Making Compliance a HabitCompliance in the CloudCompliance for the Public Sector