In this episode of Counting Change, hosts Arjun Sahgal and Rachel Reid discuss member experience with Matt Fehrmann, Chief Information Officer at Kohler Credit Union.
The conversation covers Matt's journey into the community banking sector, the critical role of fintech in driving innovation, and the importance of enhancing member experience through digital transformation and personalization. The episode also delves into compliance and fraud prevention challenges in the financial sector, offering insights and advice for credit union leaders looking to innovate while focusing on member experience.
Counting Change is hosted and run by Ascent Platform.