The GBS Masterminds Podcast

HighRadius

Why is it that some global shared services functions add massive value and others are scrapped after just a few months? And what makes the people that lead those successful functions tick? We spend a lot of time thinking about how to build effective shared services functions and right now there is no common platform that brings the best of GBS together. And that’s why we’re starting The GBS Masterminds Podcast. Every two weeks, HighRadius CEO: Sashi Narahari invites highly successful GBS leaders to share their stories, learnings, and unique experiences. In candid and crisp 18-minute conversations, GBS leaders share answers to the most pressing problems facing shared services executives today. read less
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BPO vs. Captive - What's Best for Your Business?
28-12-2023
BPO vs. Captive - What's Best for Your Business?
Join us with Candace Dingmann, a seasoned Army veteran and Global Shared Services Leader for Organon. Gain insights into the future of Business Process Outsourcing, BPO workings, and key advantages like labor cost arbitrage. Whether you're looking to establish internal shared services or considering outsourcing your business processes, this episode provides actionable insights and real-world examples to help you make informed decisions.

Episodes

BPO vs. Captive - What's Best for Your Business?
28-12-2023
BPO vs. Captive - What's Best for Your Business?
Join us with Candace Dingmann, a seasoned Army veteran and Global Shared Services Leader for Organon. Gain insights into the future of Business Process Outsourcing, BPO workings, and key advantages like labor cost arbitrage. Whether you're looking to establish internal shared services or considering outsourcing your business processes, this episode provides actionable insights and real-world examples to help you make informed decisions.
Leapfrogging to Outcomes: Skipping SLAs to Jump Maturity Curves
19-12-2023
Leapfrogging to Outcomes: Skipping SLAs to Jump Maturity Curves
Join Jodi Dudley, CEO and Executive Director at Ford Business Solutions, in a thought-provoking discussion as she reveals game-changing strategies to thrive in today's dynamic landscape. From hybrid operating models to skipping the SLAs, and even leapfrogging maturity curves, Jodi shares her invaluable insights on maximizing the value of GBS. Plus, don't miss Jodi's intriguing future predictions of Business Process Outsourcing (BPOs).
The Back Office Trap: GBS Survival at Stake
29-11-2023
The Back Office Trap: GBS Survival at Stake
In this interesting podcast episode, you'll hear from Dr. Turan Sahin from Allianz Services. He shares some valuable insights on how GBS can really excel in today's cutthroat business world. Dr. Sahin dives into the topic of why it's crucial for GBS to have an entrepreneurial spirit. He also sheds light on effective methods for finding and keeping top talent, and emphasizes the importance of GBS being seen as a trusted "doctor" for businesses, rather than just a behind-the-scenes cost center. It's an episode you won't want to miss!
GBS Needs to Earn Its Seat at the Table
17-11-2023
GBS Needs to Earn Its Seat at the Table
Join Sameer Jalundhwala, SVP, GBS at NTT Ltd. as he discusses why GBS leaders should act like entrepreneurs, focus maniacally on internal transformation and earn their seat at the table in this insightful episode.
Opportunistic vs. Strategic: The Dilemma of External GBS
10-11-2023
Opportunistic vs. Strategic: The Dilemma of External GBS
Explore the future of sustainable GBS with Jan Nikus, VP of GBS at KONE. Join us as we discuss strategic focus, talent, and more.
Navigating the IT-GBS Relationship: Challenges and Solutions
25-10-2023
Navigating the IT-GBS Relationship: Challenges and Solutions
Join us in bridging the gap between IT and GBS for successful technology transformation. Explore the dynamics between IT and GBS leaders as CIO Jennifer Crites and VP-GBS Amit Yadav navigate tech decision-making. Gain valuable insights on RPA and discover effective budget strategies and value measurement. Tune in to this informative podcast episode and unlock the keys to IT-GBS collaboration.
Saying 'Yes, and': How Modern CIOs Are Changing the Game
19-10-2023
Saying 'Yes, and': How Modern CIOs Are Changing the Game
Discover why Filippo from Reckitt believes in answering questions with "Yes, and..." and how Lars from Fresenius Kabi views GBS as more than just the "Office of the Fairytale." Get ready for an in-depth conversation on RPA, budget allocation, and the critical art of selecting the right technology partners.
Efficiency, Alignment, and Innovation: The IT-GBS Nexus Unveiled
17-10-2023
Efficiency, Alignment, and Innovation: The IT-GBS Nexus Unveiled
Unlock the secrets of successful IT-GBS collaboration! Join our podcast as CIO Rogério Peres from JBS USA and GBS leader Sumit Mitra from Tesco share insights on strategic alignment, budget management, and more.
Maximizing GBS - Tech Impact: The VRO Connection
29-09-2023
Maximizing GBS - Tech Impact: The VRO Connection
Ash Mehra from Constellation Brands and Serge De Vos from The Kraft Heinz Company discuss the crucial role of the Value Realization Office (VRO) in technology implementation. In this insight-packed podcast, they share views around ensuring accountability and strategies for developing commitment amongst teams to deliver promised benefits
GBS Might Not Be Called ‘GBS’ in Its End State!
21-09-2023
GBS Might Not Be Called ‘GBS’ in Its End State!
Jessica Shields from Dexcom, shares the possible integration of GBS into a multinational service model. Discover her GBS journey and how the lack of a mandate enabled enabled the GBS to grow strategically.
Unlocking GBS & IT Synergy - From Silos to Solutions
14-09-2023
Unlocking GBS & IT Synergy - From Silos to Solutions
CIO, Brian Gabbard and GBS leader, Trista Fisher from Ball Corporation discuss their unique organizational setup that unlocks synergy between business and IT to achieve business outcomes. In this podcast, they share the importance of citizen developers, RPA governance, and GBS involvement in IT decisions.
Integrated Operating Model, The Next Stage of GBS Evolution
05-09-2023
Integrated Operating Model, The Next Stage of GBS Evolution
A GBS academy needs to be part of your talent strategy, find out how with Felix Bailer, VP - GBS at Vertiv. Know more about GBS maturity, talent development, and need of governance in this informative podcast episode.
An Enterprise Architecture Team - The GBS and IT Bridge?
25-08-2023
An Enterprise Architecture Team - The GBS and IT Bridge?
Technology integration necessitates GBS and IT collaboration; leaders from Amway and Beiersdorf share their experience with RPA governance, process-led technology transformation, and the pivotal role of an enterprise architecture team.
Landlord Model and Generative AI - driving success at Experian’s GBS
17-08-2023
Landlord Model and Generative AI - driving success at Experian’s GBS
GBS has untapped potential and is competing for talent with world class brands. David brings spotlight on applications of Generative AI in GBS and the controversial Landlord Model.
CIO Realism Meets GBS Priorities for Business Value
02-08-2023
CIO Realism Meets GBS Priorities for Business Value
Watch Kellogg’s and Indorama leaders discuss how synergy can be established between the CIO's pragmatism and GBS's focus on efficiency.
Sometimes GBS doesn't have the full picture, but the CIO has!
08-05-2023
Sometimes GBS doesn't have the full picture, but the CIO has!
Michael Zill, CIO & CAO at Acadia Pharmaceuticals, candidly converses with Markus Baumgartner, Head of Global Business Services for Miba Group, and our host Sashi Narahari, Founder & CEO at HighRadius. Join this episode as it unlocks many secrets from the world of GBS and IT.
Don’t stick to the old or get run over! - [Part 2]
24-04-2023
Don’t stick to the old or get run over! - [Part 2]
Ingo Elfering, Chief Information Officer at Fresenius Group, candidly converses with Robert Weltevreden, former Head of Novartis Business Services, and our host Sashi Narahari, Founder & CEO at HighRadius. Join them as they discuss the best path for the future of business-IT collaboration and many more.
Don’t stick to the old or get run over! - [Part 1]
11-04-2023
Don’t stick to the old or get run over! - [Part 1]
Ingo Elfering, Chief Information Officer at Fresenius Group, candidly converses with Robert Weltevreden, former Head of Novartis Business Services, and our host Sashi Narahari, Founder & CEO at HighRadius. Join them as they discuss the best path for the future of business-IT collaboration and many more.
GBS-IT Strategy, Who do you Think Should Take the First Step?
03-04-2023
GBS-IT Strategy, Who do you Think Should Take the First Step?
Reto-Urs Sahli, former Chief Digital & Information Officer at Asahi Group, takes part in a candid conversation with Ulla De Hondt, Head of Global Business Services at BAT, along with our host Sashi Narahari, Founder & CEO at HighRadius. Join them as they discuss how to build a collaborative GBS-IT strategy instead of leveraging skills independently and many more.
Carla Sarti, VP of Global Business Services at Lear Corporation
13-09-2022
Carla Sarti, VP of Global Business Services at Lear Corporation
In this episode, Sashi Narahari is joined by Carla Sarti, VP of Global Business Services at Lear Corporation. They discuss the future of BPOs, what GBS will be involved in over the next 10 years and why India will remain a great location to find talented workers.