In this episode, we are thrilled to be joined by Theresa Wallace, Director at Savills and Chair of The Lettings Industry Council to talk all about her work in the industry. With the 10-year anniversary of The Lettings Industry Council being this year, Heidi and Theresa discuss how the group was founded and their mission to improve standards across the Private Rented Sector. There is always a lot of buzz in our industry with changes, so Theresa tells us about what the current hot topics are as well as the changes she would make to the sector if she was given a magic wand.  We also find out a little more about Theresa's past including her life as a hairdresser and a nightclub owner - so not an episode you want to miss!

This week we have the latest edition of out mini-series My Life in Lettings with Paul Sloan! From 1998 to now, Paul walks us through his career including all the highs and lows. Heidi and Paul also discuss the importance of people in every business and some interesting interview methods!  Make sure to listen to the end of the episode as Paul tells a story of a very unfortunate first day on the job for one of his team!

This week we are joined by Suzanne Smith, the creator of The Independent Landlord (a free blog and weekly property business and landlord newsletter), host of the Good Landlording podcast, professional private landlord AND someone who just happens to have 25 years’ experience as a lawyer! Suzanne gives her advice to letting agents on how they can evolve their propositions to meet the landlord market's growing needs. Heidi and Suzanne also discuss why Rent Reform makes the tenant selection process even more important and why landlords need more of a well rounded education on the market.  With lot's of landlord tips and tricks, as well as an insight into what matters to landlords currently you will not want to skip this episode!

We are back with another episode in our mini series 'My Life in Lettings', joined this time with The Viking Kristjan Byfield. He joins Heidi as they speak about his journey from acting to founding both Base Property Specialists and The Depository.  This episode explores the highs and lows of Kristjan's career, how him and his business partner came up with the idea of The Depository and what is coming up next for him. As the first male on the My Life in Lettings mini series, we also touch on the Woman in Property event that both Heidi and Kristjan attended and how impactful it is on the industry.  We also hear about the last Christmas Party before Base was born... you won't want to miss it!

And we have reached the end of Season 2 of Let's Talk Lets! So, like we did at the end of Season 1, we have compiled all of the best bit's and stories of Season 2. As you know, at the end of every episode we ask our guests for a funny story that has happened throughout their career... and Season 2 did NOT dissapoint!  We have a range of tales including showing Gary Neville round a property, getting locked in the office overnight and an attempted bribe from a Saudi Prince!  Season 3 will be back on the 17th April, and we can't wait to share the line up of guests we have in store! Thank you to everyone who joined us on this season of Let's Talk Lets - it has been amazing!

This week Heidi is joined by Sarah Bush in our very first 'My Life in Lettings' mini series!  In this episode Sarah explains how she started in the lettings industry, and although it wasn't love at first sight it turned into a 30 year career that shows no signs of slowing down! As we know lettings is very much a people industry, so Sarah and Heidi discuss how important it is to keep your team happy and motivated as well as the highs and lows the industry has faced over the years.

In this weeks episode Heidi is joined by the expert of optimising businesses, Sally Lawson, to discuss how outsourcing can boost your revenue and allow your business to grow.  As a business leader, outsourcing can seem like a big responsibility to get right and you feel like you are spending money you can't justify. However, Sally is here to give her top tips on how shifting this mindset and establishing the cost of each task done internally can give you the perspective you need to grow.  We also delve into the world of Agent Rainmaker, how it started and how it became the energetic and inspiring event it is now!  We would love to know what you thought in the comments below!

In this weeks episode Heidi is joined by Jo Bourne, the Director and Founder of Impact. With 8 years of consulting under her belt, we discuss how you can grow your agency and how a little support goes a long way. March is home to both Interneational Women's Day and the Women in Estate Agency Conference, so in this episode we discuss how Women in Estate Agency has snowballed into the movement it is today and Jo's part in the growth.

This week we are delving into the topic of Open Banking!    Our CEO, Heidi Shackell, as she reveals the power of Open Banking and it’s crucial role in the battle to prevent tenancy fraud. In this session, Heidi shares how Open Banking facilitates fast and secure access to an applicants’ financial data and boasts a 100% success rate in preventing fraudulent applicants.   Many of you will be using suppliers that use Open Banking as part of thier referencing checks, but what do they actually look at and how does this play a part in the final recommendation? We are here to answer those questions!

In this weeks episode our CEO Heidi Shackell is joined by the expert in all things acquisitions Lucy Noonan! Growing via acquisition is one of the quickest ways for a business to grow, and expand to new areas but how do you do it? Lucy shares her top tips for business that are looking to buy as well as what you need to do as a buisness owner if you are looking to sell. Lucy also talks about how a business is valued in the industry, and why we are now seeing so many acquisitions in the industry news.

This weeks podcast is all about the world of social media! We are joined by TikTok queen herself, Megan Eighteen as she talks to us about how she grew her social media channels! Social media can feel like you put a lot of work into something that doesn't get instant return, however using it in a smart way and being consistent is key. Megan shares her top tips, and also delves into how it is going to shape the future of our industry. We also talk about the new spin we may be taking for our podcast...

This weeks we are diving into the topic of Tenancy Fraud! The Lettings Hub CEO, Heidi Shackell, discusses the growing fraud challenge faced by letting agents and landlords, how to detect fraud and how techology can help with this.  We know that some of you will be completing checks on tenants in house yourself while others will be outsourcing to a provider, so we’ve tried to cover some top tips you might find help you, or that you might want to check if your provider is doing as part of their offering.

This episode is all about how you can take your letting agency to the next level! Heidi is joined by expert Chris Watkin as we delve into what it takes to be a best in class Letting Agent in the current market as well as how to build and retain your landlords portfolio.  2024 is slightly unknown as to what might happen in our industry so ensuring you stay on top of the game is critical. But don't worry - Chris is here to share his top tips! We also talk about who a letting agent is, and how different personalities work in a business.

In this episode Heidi is joined by Darren Weekes, Partnership Development Director at LPG to talk all things Rent and Legal Protection! While high quality referencing is essential when selecting a tenant, it is only a snapshot in time using past behaviour to predict the future. Pairing this with a secure Rent and Legal Protection Policy means giving each tenancy the highest level of protection.

In this episode Heidi is joined by two big names in the Industry, Angharad Trueman from Andrews Property and Tracey Dumont from Harris and Wood to discuss how being a powerful woman in lettings has been for them. We discuss everything from challenges faced when building a career, how families can impact this and how we can work together to build an more equal community.

Welcome to Season 2 of Let's Talk Lets! To kick off the new year and a new season we brought together Jack Ray, CEO at Homebox, and Nigel Barnett, CEO at Home Telecom to talk all things energy and media. We discuss how the market has changed over the years and how it is now as easy as ever for you tenants to set up their new home quickly and all in one place!

And we have reached the end of Season 1 of Let's Talk Lets and the end of 2023! So to celebrate we are taking a trip down memory lane. If you listen right to the end of our podcasts you will know we ask all of our guests to tell us a funny story that has happened throughout thier carrer so in this episode we have compiled all of those stories.  We have loved Season 1 of Let's Talk Lets and we are so excited to come back with a bang in 2024 with Season 2 - plus we already have some amazing guests booked!!  Just a warning for those who may have children with you in the car, there are some stories that may not be child friendly, so you may want to listen later!

In this weeks episode we are joined by our very own Nick Reynolds, Finance Director at The Lettings Hub, to prepare for 2024 budgeting! Nick and Heidi discuss how to effectively put a budget together for the upcoming year, why it is so important to forecast and when you should be outsourcing the job. 2024 is only a few weeks away so if you are still after a little guidance to make it the best year yet, we have the tools ready for you.  And make sure to look out for next weeks episode, as we have compiled all the end of pod stories to wrap up season one of Let's Talk Lets!

If you listened to last week's episode, you how how to recruit great people for your team, but how do you inspire, develop and keep those people? Look no further! In this episode Heidi is joined by Andrew Porteous from EthicEyes LTD talking all about how you can inspire a team and keep brilliant people in your business. We discuss how to create a culture you can be proud of and Andrew gives his top tips on how you can get the most out of your managers and leadership team.    And make sure to listen to the end so you don't miss how Andrew got stuck under his managers desk for 40 minutes!!

In this episode we are joined by the CEO of Rayner Personel, Josh Rayner, to talk all things recruitment. So whether you are in the market for a new role, or looking to expand your team with the perfect hire - Josh and Heidi are here to help! We discuss how the market effects the recruitment process, how to find the perfect candidate and tips and tricks on how to stay ahead of a growing business.  Make sure to listen to the end as Josh tells us how one candidate set fire to their CV... and got the job!